Woodlands - Code of Conduct Policy

We believe in forming an inclusive and welcoming environment and workplace by providing experiences that motivate and facilitate personal growth and development for staff and educators. The values that underpin our work ethic include equality, respect, integrity and responsibility.


National Quality Standard (NQS)

Quality Area 4: Staffing Arrangements


Staffing Arrangements

Staffing arrangements enhance children’s learning and development


Continuity of Staff

Every effort is made for children to experience continuity of educators at the service



Management, educators and staff are collaborative, respectful and ethical


Professional Collaboration

Management, educators and staff work with mutual respect and collaboratively, and challenge and learn from each other, recognizing each other’s strengths and skills


Professional Standards

Professional Standards guide practice, interactions and relationships


Quality Area 7: Governance and Leadership


Service Philosophy and purpose

A statement of philosophy guides all aspects of the service’s operations


Roles and responsibilities

Roles and responsibilities are clearly defined, and understood, and support effective decision making and operation of the service


Education and Care Services National Regulations

Children (Education and Care Services) National Law NSW


Education and Care Services must have policies and procedures


Related Policies 



Woodlands aims to establish a common understanding of workplace standards expected of all employees of the Service. We aim to ensure positive working relationships are formed between all educators and management, promoting dignity and respect by avoiding behaviour that is or may be perceived as harassing, bullying or intimidating. Educators and management will always conduct themselves in an ethical manner and strive to make all interactions positive and compliant in accordance with the Woodlands philosophy



This policy applies to children, families, staff, management and visitors of the Service.



The Approved Provider, Nominated Supervisor, Educators and Staff, Volunteers and Students will adhere to the Early Childhood Australian Code of Ethics, National Regulations and Quality Standard and Service policies and procedures at all times, promoting positive interactions with Woodlands and the local community.

Respect for people and the Service

  • Employees and Management are committed to the Woodlands philosophy and values, inclusive of best practice in early childhood education and building positive partnership with children, families and staff.
  • Effective, open and respectful reciprocal communication and feedback between employees, children, families and management is conveyed.
  • It is important to treat colleagues, children and families with respect. Bullying or insulting behaviour, including verbal and non-verbal aggression, abusive, threatening or derogatory language or intimidation towards other employees, children, visitors or families is unacceptable and will not be tolerated.
  • Employees are committed to valuing and promoting the safety, health and wellbeing of employees, volunteers, children and families.
  • Employees are committed to an Equal Opportunity workplace and culture, which values the knowledge, experience and professionalism of all employees, team members and managers, and the diverse heritage of our families and children.


Expectations of Employees

  • Employees will ensure their work is carried out proficiently, harmoniously and effectively. They will act in a professional and respectful manner at all times whilst at work, giving their full attention to their responsibilities and adhering to all Woodlands policies, procedures, laws, regulations and National Quality Standard.
  • Employees will act honestly and exercise attentiveness in all Woodlands operations. They will carry out all lawful directions, retaining the right to question any direction, which they consider to be unethical. If uncertain they can seek advice from the Nominated Supervisor, Approved Provider or the Ombudsman.
  • Employees will have a solid understanding of Woodlands’ policies and procedures, if uncertain about the content of any policy or procedure with which they must comply; employees should seek clarification from the Nominated Supervisor or Approved Provider.  Management will inform employees about essential information and make documents readily accessible to them.
  • Employees will be courteous and responsive when dealing with colleagues, students, visitors, children and families.
  • Employees will work collaboratively with colleagues
  • Employees will be mindful of their duty of care towards themselves and others
  • Employees will be positive role models for children at all times 
  • Employees will respect the rights of all children
  • Employees will respect the confidential nature of information gained about each child participating in the program.


In relation to children: 

  • Employees will act in accordance with the Child safe standards and Woodlands’ child safety and wellbeing policies and procedures at all times.
  • Employees will provide a welcoming, inclusive and safe environment that supports and values the ideas and opinions of children and young people and treats them with respect regardless of their race, colour, gender identity, sex, sexual orientation, language, religion, political or other opinion, national, ethnic or social origin, culture, property, disability or other status
  • Employees will behave respectfully, courteously, and ethically towards children and their families and towards other staff.
  • Employees will listen and respond to the views and concerns of children, particularly if they communicate (verbally or non-verbally) that they do not feel safe or well.
  • Employees will promote the human rights, safety and wellbeing of all children in Woodlands.
  • Employees will demonstrate appropriate personal and professional boundaries.
  • Employees will consider and respect the diverse backgrounds and needs of children.
  • Employees will create an environment that promotes and enables children’s participation and is welcoming, culturally safe and inclusive for all children and their families.
  • Employees will Involve children in making decisions about activities, policies and processes that concern them wherever possible.
  • Employees will contribute, where appropriate, to Woodlands’ policies, discussions, learning and reviews about child safety and wellbeing.
  • Employees will identify and mitigate risks to children’s safety and wellbeing as required by Woodlands’ risk assessment and management policy or process.
  • Employees will respond to any concerns or complaints of child harm or abuse promptly and in line with Woodland’s policy and procedure for receiving and responding to complaints.
  • Employees will report all suspected or disclosed child harm or abuse as required by Woodland’s policy and procedure on internal and external reporting.
  • Employees will comply with Woodland’s policies and procedures on record keeping and information sharing.


Expectations of Leaders and Management

 In addition to the above responsibilities, leaders and management are expected to:

  • Promote a collaborative and interconnected workplace by developing a positive working environment where all employees can contribute to the ongoing continuous improvement of the room and Service.
  • Promote leadership by working with employees to improve professional development and growth
  • Provide ongoing support and feedback to employees
  • Model professional behaviour at all times whilst at the Service
  • Implement supportive and effective communication systems, consulting employees inappropriate decision making.
  • Take appropriate action if a breach of the code of conduct occurs 
  • Share skills and knowledge with employees
  • Give encouragement and constructive feedback to employees, reflecting the value of different professional approaches

 Reporting a breach in the code of conduct

  • All employees are required by law to undergo a Working with Children Check, which is verified by the employer
  • If employees become aware of a serious crime committed by another person, they are required to report it to management
  • All employees must report the possible risk of harm to children or young persons to management.
  • Employees will report any concerns they may have about inappropriate actions of any other employee that involves children or young people to management


 Managing Conflict in the workplace

 Management will remain objective and impartial when managing conflict in the workplace

Management has a responsibility to address a possible breach of the code of conduct by any employee as soon as they become aware of the breach.

Allegations will be investigated and can result in remedial action, or disciplinary action ranging from a caution to dismissal.

Management will consider all relevant facts and make decisions or take actions fairly, ethically, consistently and with appropriate transparency. If they are uncertain about the appropriateness of a decision or action they will consider:

  • whether the decision or conduct is lawful
  • whether the decision or conduct is consistent with our policies and objectives 
  • whether there will be an actual, potential or perceived conflict of interest involving obligations that could influence the business relationship or conflict with business duties


 Adhering to Service confidentiality

Unless authorised to do so by legislation, employees must not disclose or use any confidential information without appropriate approval

All employees are to ensure confidential information must be not accessed by unauthorized people

Employees will adhere to the Woodlands 'Privacy and Confidentiality Policy".

Baby Sitting

Woodlands does not provide babysitting services outside normal operating hours

Should employees undertake private babysitting arrangements with families, Woodlands takes no responsibility for any private arrangements between staff members and family. However, we do expect staff to inform management if they are babysitting or caring for a child that attends Woodlands.

We require employees and families to sign a copy of the Code of Conduct, which will we keep

on file for the child and staff member

We have a rigorous recruitment and suitability processes in place to ensure that we employ competent and professional members of staff and maintain our duty to safeguard children whilst on our premises and in the care of our staff. We have no such control over the conduct of staff outside of their position of employment. Parents should make their own checks as to the suitability of a member of staff for babysitting.

Woodlands will not take responsibility for any health and safety issues, conduct, grievances or any other claims arising out of the staff member's private arrangements outside of the Service hours. The member of staff will not be covered by Woodlands insurance whilst babysitting as a private arrangement.

Out-of-hours work arrangements must not interfere with the staff member's employment at Woodlands.

All staff are bound by the contract of Woodlands Privacy and Confidentiality Policy, where they are unable to discuss any issues regarding Woodlands, other staff members, parents or other children.


 Record Keeping

Employees and Management will maintain full, accurate and honest records as required by national regulations

Managers have a responsibility to ensure that employees comply with their record-keeping obligation outlined in the Records Keeping Policy.


 Duty of Care

Management and employees have a responsibility to take reasonable care for the health and safety of themselves and others at the workplace to enable compliance with the work health and safety legislation.

Duty of Care relates to both physical and psychological wellbeing of individuals 

Management and employees have a duty of care to take reasonable care for the safety and welfare of children and young people in care. Thus taking all reasonable action to protect children and young people from the risk of harm that can be reasonably predicted.


 Social Media

 Woodlands offers to its current families and staff members a Facebook page as a communication tool. The administrator of the account is the Service’s Nominated Supervisor.

 The description is: Description: This Facebook group is for staff and families of children attending 'name & location of Service'. The intention is that this group will allow you to: Keep in touch with what's happening at the Service. Connect with other parents and share your thoughts about programs, policies and procedures.

The Administrator controls the content on the page and ensures that the postings are relevant and respectful of the Service, the children, the staff, families and greater community.

Staff members that have a personal Facebook account are not permitted to post any negative comments relating to Woodlands, children, colleagues or families. If they choose to 'like' the Service's page they have a responsibility to ensure that their profile picture is always an appropriate representation of an early childhood Educator. If it is not, we request that they do not 'like' the page. Staff members are to use their own personal discretion when adding a family of Woodlands as a 'friend' on Facebook. The Service does not recommend staff to add families of the Service as they will be seen still as a representative of the Service and held to the Service's Code of Conduct on all posts on their private 'wall' if families have access.

Families are asked in our Social Media policy to respect that staff may have a

personal policy on adding families due to their professional philosophy and that the Service does not recommend staff to have families as friends on their private account.

Staff members are not permitted to request the 'friendship' of families from the Service.


 Use of alcohol, drugs and tobacco

 Smoking is NOT permitted in or on surrounding areas of the Service. It is expected that the odour of cigarette smoke will not be detected on an employee's clothing. If an employee is found smoking on the premises, that employee may be terminated. Our Service supports the Smoke-Free Environment Act 2000. The company and its employees will follow all conditions outlined in this act.

 Our Service is bound by the Education and Care National Regulations. As such, alcohol, drugs or other substance abuse by employees can have serious adverse effects on their own health and the safety of others. As such, all employees must not:

  • Consume alcohol nor be under the influence of alcohol while working Use or possess illegal drugs at any workplace; nor
  • Drive a vehicle, having consumed alcohol or suffering from the effects of illegal substances
  • Bring alcohol or any illegal drugs on the premises
  • If a co-worker suspects another to be affected by drugs or alcohol, they must inform the Nominated Supervisor immediately. No employee will be allowed to work under the influence of drugs or alcohol.
  • Employees undergoing prescribed medical treatment with a controlled substance that may affect the safe performance of their duties are required to report this to the Nominated Supervisor.
  • All issues pertaining to these matters shall be kept strictly confidential. 

A breach of this policy may initiate appropriate action including the cancellation of employment


 Dress Code

 All employees must adhere to our uniform/dress code supplied during induction including the display of their name badge whilst on shift. 

Enclosed shoes must be worn at all times, no high heels or wedges. 

Clothes must be suitable for movement, active play and messy play. 

No offensive logos or political statements are to be worn.


 Personal Hygiene

 All employees are to adhere to the following standards: 

  • Shoes are enclosed with flat soles for safety 
  • Jewellery- one (1) earring per ear (small studs).
  • Long hair is to be clean and neatly tied back. Ensure hair does not hang in your eyes
  • Makeup is to be light and natural 
  • Fingernails are to be clean and well-groomed 
  • Nail polish cannot be bright or chipped
  • Good oral hygiene and grooming is essential


 Personal Phone Calls/Mobile Phones

 Employees are not authorised to use the Woodlands phones for personal reasons unless in the case of an emergency.

No personal mobile phones are to be used or carried during working hours. 

No personal mail or deliveries should be directed to the Service

Educators and staff are not to contact families or children of Woodlands for personal reasons


 Service Email

 Email is to be used only for company usage, not for private communications. "-

Passwords and access privileges are treated as strictly confidential to the Educator issued with that access or persons delegated to know and use that access in the normal course of operation. It is the responsibility of the authorised user to take fair and reasonable steps to ensure the passwords and other forms of access are held safe.



All staff members are made fully aware that the following breaches of the Code of Conduct and role responsibilities may lead to termination of employment:

  • Reporting to work under the influence of alcohol or drugs 
  • Refusal to complete required additional training 
  • Possessing or selling drugs at the Service
  • Immoral, immature or indecent conduct while at Woodlands 
  • Inappropriate use of company equipment
  • Refusing to work as directed
  • Possessing a dangerous weapon while at Woodlands 
  • Bringing disrepute to Woodlands
  • Bringing disrepute to the relationship between a family and Woodlands 
  • Disclosure of confidential information
  • Falsifying documentation
  • Associating with families
  • Taking, abusing or destroying company property
  • Interfering with work schedules, falsification of reports, documents or wages information
  • Failure to report for work
  • Walking off the job
  • Failure to follow policies and procedures
  • Vulgarity, disrespectful conduct to families, management or colleagues
  • Making or publishing false, vicious or malicious statements about any client, employee, supervisor, the company or its services
  • Failure to hand in lost property is regarded as stealing and dismissal will follow. Lost property is to be handed to the Nominated Supervisor.


Disciplinary Action

All staff members are made fully aware that continued abuse of the following might result in disciplinary action. These include, but are not limited to the following:

  • Unauthorised absence
  • Having personal visitors whilst on shift 
  • Continued personal phone calls
  • Unauthorised solicitation or distribution of money or materials 
  • Poor work standard
  • Carelessness
  • Low level of enthusiasm 
  • Lack of personal cleanliness
  • Failure to report health, fire or safety hazards
  • Repeated tardiness


Code of Conduct Agreement

I have read and understood the Services Code of Conduct and agree to abide by the provisions set out in the Code of Conduct at all times. Failure to do so may lead to disciplinary action or dismissal.

Name :




Jurisdiction specifications 

Victoria (VIC)

For working with children check information, refer to website: http://www.workingwithchildren.vic.gov.au/home/ 


  • Australian Children's Education & Care Quality Authority
  • Guide to the Education and Care Services National Law and the Education and Care Services National Regulations
  • Revised National Quality Standard
  • ECA Code of Ethics
  • Guide to the National Quality Standards
  • Anti-Discrimination Act
  • Fair Work Act
  • Industrial Relations Act
  • Work Health and Safety Act
  • Ombudsman Act
  • Privacy and Personal Information Protection Act



Policy Reviewed


Next review Date

October 2017

Updated References to comply with the revised National Quality Standard

January 2018

January 2018

Minor Changes to support operational delivery

Related policy section added


January 2019

October 2019

Branding and formatting added

Minor grammatical changes

July 2020

December 2022

Eleven new Child Safe Standards updated in the policy

July 2023


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